Return & Refund Policy

Last Updated: December 18, 2025

At Vitality Meds, we strive to ensure you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help.

1. Returns Period

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and unopened.

  • In the same condition that you received it.

  • In the original packaging with all seals intact.

Please note: Due to health, hygiene, and safety regulations, we cannot accept returns for medicines, supplements, or personal care products if the protective seal has been broken or tampered with.

2. Non-Returnable Items

Certain types of goods are exempt from being returned for health and safety reasons:

  • Perishable goods (such as temperature-sensitive items).

  • Personal hygiene products (if unsealed).

  • Prescription medicines (unless faulty or incorrect).

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at contact@vitalitymeds.co.uk within 14 days of receiving your order. Please include your Order Number and the reason for the return.

  2. Approval: We will review your request and provide you with instructions on how and where to send your package.

  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Return Address: Vitality Meds 5 Darlington Close Sandy, Bedfordshire SG19 1RW United Kingdom

4. Refunds

Once we receive your item, we will inspect it to ensuring it meets our return conditions. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved:

  • We will initiate a refund to your original method of payment (credit card, debit card, or PayPal).

  • Shipping Costs: Please note that original delivery charges are non-refundable. The cost of shipping will be deducted from your total refund amount.

  • Processing Time: Please allow up to 30 days for the refund to be processed and for the credit to appear on your statement, depending on your card issuer's policies.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at contact@vitalitymeds.co.uk with a photo of the issue. In these specific cases (where the error is ours or the product is faulty), we will offer a full refund (including delivery charges) or a replacement at no extra cost to you.

6. Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: contact@vitalitymeds.co.uk

  • Phone: +44 7949658464